EmberfindHow can we help?
Write to lynxio@lynxio.io. We answer within two working days.
My earbuds don't show up
Take one bud out of the case: earbuds asleep in a closed case don't broadcast. Bluetooth reaches about 10–30 m; walls, bodies and cushions absorb the signal, so start where you last remember them. For AirPods, open Apple's Find My app first.
How do I cancel my subscription?
On your iPhone: Settings › your name › Subscriptions › Emberfind › Cancel Subscription. Cancel at least 24 hours before the renewal date. Deleting the app does not cancel a subscription. Refunds are handled by Apple at reportaproblem.apple.com.
On Android: Google Play Store › your profile picture › Payments & subscriptions › Subscriptions › Emberfind › Cancel subscription. Refunds are handled by Google at play.google.com.
A tag is following me. What should I do?
Use "Find it" in the Trackers tab to locate it, then check bags, pockets and your car. If you feel unsafe, contact local emergency services. A tracker can be evidence: think before you disable it.